Some companies like 1-800flowers.com outsource customer-service operations to third-party companies who then hire home-based workers or "agents" to take calls and orders. When you call 1-800-flowers, you may be speaking with Rebecca Dooley, a retired police officer and employee of Alpine Access, a major call-center service. When you dialed the number to 1-800-flowers, your call was automatically routed to Rebecca's spare bedroom in Colorado.
If you’re a college student or have graduated within the last year or two, chances are good that you still have some textbooks that you could easily sell for a few extra bucks. Usually, when you sell back textbooks, you get a tiny fraction of what you paid for it. I remember getting around $40 for a $300 physics textbook that I sold back to my university bookstore — a horrible deal.
Be professional. When you submit a résumé, don’t type it in ALL CAPS and please don’t avoid the caps lock like the plague. Know how to use it without looking incompetent. Write in complete sentences with proper grammar. Of course, there will be exceptions, but even with the exceptions, you must keep it professional. You’re building their view of you.